Question 1

What should I do if the cost of the tests exceeds the amount of bonus points I’ve received?

Accepted Answer

No problem. You can use all available bonus points to partially pay for your order and cover the remaining balance with cash (online via credit card or in person at a lab location).

Question 2

Can I use gifted bonuses to pay for promotional tests?

Accepted Answer

Yes! You can use Subscription bonuses to pay for absolutely any tests at Synevo, including those with discounts or special promotional offers.

Question 3

How do I know if I’ve received a Subscription as a gift, and how do I use it?

Accepted Answer

To redeem the gift, you need to:

Log in or sign up for the Synevo Loyalty Program using the phone number associated with the gift. 
Select the desired tests on the website or in your account.
During checkout, select the “Use bonuses to pay” option.

Question 4

Can I add a personal message to the gift?

Accepted Answer

Yes, you can add your own text message during checkout to make your gift truly personal and heartfelt.

Question 5

What amounts can I choose for a gift subscription?

Accepted Answer

You can choose any convenient amount starting at 500 UAH, in increments of 500 UAH (for example: 500, 1,000, 1,500 UAH, etc.). A 20% bonus is automatically added to the selected amount.

Question 6

How do I set up a subscription as a gift for someone else?

Accepted Answer

The process is very simple and takes just a few minutes:

Select the gift amount on the “Give a Subscription” page.
Enter the phone number of the person who will receive the gift.
Write your own greeting if you’d like. 
Pay for the subscription online.
 
After that, the gift will be available for use immediately.

Question 7

How long do I have to use the bonuses?

Accepted Answer

You can use the subscription bonuses within 18 months from the date they are credited (when the gift is received).

Question 8

How do subscription bonuses work?

Accepted Answer

Bonuses are credited automatically after payment. Each hryvnia is converted with an additional 20% bonus. For example, if you gift a 500 UAH Subscription, the recipient’s account will be credited with 600 bonuses, which can be spent on tests at a rate of 1 bonus = 1 hryvni.

Question 9

What is a Synevo Test Subscription?

Accepted Answer

A subscription is a prepaid balance that can be used to pay for any tests within the Synevo network. It’s not only a convenient but also a cost-effective way to top up your balance, since you automatically receive an additional 20% of the subscription’s value.

Give care

A gift for special occasions and people

A gift with benefits

Benefits of the “Gift a Wallet” service

Use it whenever it’s convenient

Personalized greeting

How it works

For the one who gives:

Step 1

Step 2

Step 3

Step 4

Step 5

For the one who received the gift:

Step 1

Step 2

Step 3

A gift created to care

Frequently asked questions